Completely carefree with Thilman

To ensure that your shopping experience runs smoothly, we are always at your side, from the initial consultation to the purchase and warranty processing. Thanks to our many years of experience and our trained staff, we guarantee you excellent service – before, during and after your purchase.

Sales & Advice

In our shop, we place great importance on personal support to ensure that you find exactly the product you are looking for. Our dedicated staff are always available to help you make your selection and answer any questions you may have.

For detailed information and quick answers to specific questions, you can contact us at any time by telephone or email. We are always ready to provide you with advice and assistance.

In addition, we offer you the opportunity to have our sales consultants visit you directly at your home. On request, we will present our products and brands to you and provide you with individual advice to find the best solution for your needs.

Delivery & assembly

Experience maximum convenience: we deliver your products to your home free of charge and reliably. We attach great importance to punctuality and care to ensure that your order arrives safely and intact.

We make it easy for you: whether it’s a washing machine, oven or steam cooker – let our team assemble, connect and set up your appliances so that you can get started right away.

Maintenance & Repair

Are you having a problem with a device you purchased from us? Don’t worry, we’re here to help. Whether at your home or in our workshop, our team will take care of repairs, maintenance and technical support to get your device up and running again quickly.

Small appliances: Bring your small appliances to us. We will repair them on site or send your device to the appropriate repair station.
Large appliances: For large appliances, we offer an on-site repair service so that your appliances are up and running again as quickly as possible.

Warranty processing

We take care of the entire warranty claim process and ensure that claims are handled quickly and smoothly. Household appliances are covered by a two-year statutory warranty, while professional appliances are covered by a one-year warranty. This ensures that your claims are processed quickly and without complications.

Trust in our expertise

Our qualified product experts and workshop technicians offer you a comprehensive service. Thanks to continuous training, our employees are always up to date with the latest developments. Whether it's stainless steel processing, demanding assembly and repair work or work in the field of gas and refrigeration technology – with the appropriate licences and certifications, we can carry out almost all work in-house.

How can we assist you?

Do you require assistance in selecting a product? Is your device defective? We are here to provide you with expert support for any issue you may have.

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